e-Coding Hub Pvt. Ltd. (“ezeflight”) website, https://ezeflight.com/is offered to the Customers on the express condition of acceptance of these terms and conditions. The terms and conditions shall be deemed to constitute a legally binding contract between ezeflight and the Customer. If these terms and conditions are not acceptable to the Customer, the Customer is requested to exit ezeflight website (term as defined below).
This Privacy Policy is issued on behalf of ezeflight.com and is hereinafter referred to as “Ezeflight”, “we”, “us”, or “our” in this Privacy Policy. ezeflight.com is the controller or data fiduciary and is responsible for this website.
To provide you with our services and the services available through our website and application, Ezeflight, as controller (or data fiduciary) may process (including collect, store, and transfer) your Personal Data. Please note that other airlines have their own privacy policies. Ezeflight recommends you read those other policies if your travel plans include travel on other airlines, as those policies may differ from Ezeflight.
If you have any questions or comments, please contact our Data Protection Team / Data Protection Officer as per the details available in Section XIV of this Privacy Policy.
I. The Types of Personal Data We Collect
As per Ezeflight’s business practices, we may collect Personal Data from you. “Personal Information” or “Personal Data” means any information about an individual from which that person can be identified.
We currently collect and process Personal Data, which includes:
Contact Information: We collect your personal data during the course of account creation on our website as well as while booking our services. This information includes your name, phone number, gender, email address, frequent flyer details, address, and nationality.
Security Information: Information related to website passwords etc.
Financial Information: This information includes payment data, transactional data, credit/debit card information, bank account number, etc.
Identification Document/Information: We may collect advance passenger information like your visa details, passport, or identity card details, including your passport number, the country in which your passport was issued, and the expiry date.
Health Information: In order to offer better services to you, we may collect certain health information of yours such as allergies, medical information, disabilities, etc.
Information Related to Children: We only process the personal data of minors with the prior consent of their parents or their legal guardians. (Please refer to Section III for more details.)
Location and Device Information: Your device location (where you have permitted access to location), operating system, IP address, browser information, etc.
Loyalty Account: This data includes points and miles data, your preferences and hobbies, language preferences, etc.
Details Pertaining to the Services Booked with Us: During our course of interaction and for facilitating the services you have booked with us, we may gain insight into some personal data, such as onward travel details, meal preferences, travel preferences, check-in date and time, seat upgrades, Wi-Fi usage, etc.
Other Information: This includes the data you choose to share with us by means of interacting with our social media pages or completing a flight satisfaction survey.
Recruitment Data: In case you apply to any of our openings, we shall process your data to assess if you are suitable for the position. In such scenarios, we shall collect your educational qualifications, professional history, contact details, etc.
In case you share personal data with us that relates to another person to provision a service from us, you are responsible for ensuring the person knows and has consented to us collecting and processing their personal information in accordance with the provisions of this Privacy Policy.
Subject to applicable laws, we may monitor or record your phone conversations for training and customer service purposes, to comply with relevant legal obligations, and to make and defend claims. If you visit one of our Reservations and Ticketing Offices or an Ezeflight Lounge, you may be monitored by closed circuit television for security purposes.
We also collect, use, and share aggregated data such as statistical or demographic data for different purposes. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website or service feature. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.
Where we need to collect Personal Data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, where permitted by applicable law, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with access to or use of our website, and other services).
II. How We Collect / Receive the Personal Data and the Use of Such Personal Data
We use different methods to collect Personal Data about you, including through:
Direct Interactions: You may give us your Personal Data by filling in forms or by corresponding with us by phone, email, on our website, through live chat, or otherwise. This includes Personal Data you provide when you:
Apply for or avail of our products or services;
Apply for job openings available at Ezeflight;
Create an account on our website;
Use our live chat option https://ezeflight.com/
Subscribe to our service or publications;
Request marketing communications to be sent to you;
Enter a competition, promotion, survey;
Give us feedback or contact us.
Indirect Interactions: We may receive your personal data from third parties such as:
When you book our services using travel agents or third-party websites;
Airport kiosks;
Payment service providers;
Partner airlines and cooperation partners (such as the Star Alliance network);
Our affiliates to provide you with services in case of our merger or amalgamation;
Referees and recruitment agencies if you have applied with us for any job openings.
Automated Technologies or Interactions: As you interact with our website or our services, we will automatically collect technical data about your equipment, browsing actions, and patterns. We collect this Personal Data by using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
III. Purpose of Processing and Lawful Basis:
Your personal data can only be processed in accordance with one of the lawful bases provided under applicable data privacy laws. We may rely on different legal bases to comply with regulatory requirements.
Fulfillment of Our Services:
We may process your personal data in order to fulfill the services you have booked with us. A contract exists between you and ezeflight when you utilize our services by booking a flight or cargo on our website, application, or through any third party. In order to fulfill our services, we shall process your personal data for the purposes of identity verification, reservations, check-in, and cargo management.
In this respect, information may also be processed for providing ancillary services including but not limited to additional baggage reservation, seat preference, meal preference, cargo management, provision of wheelchair assistance, and facilitating duty-free purchases.
Additionally, personal data may also be processed for the purpose of preventing fraudulent transactions while receiving payments from foreign nationals.
We process your personal data for the fulfillment of contractual obligations, for the above-listed purposes.
To Send Communications Related to the Services Availed with Us:
We may also process your personal data to send communications relevant to the services opted through us, such as flight tickets, gate change communication, changes to the flight plan, etc. Please note that the communications transmitted for these purposes do not require explicit consent to be obtained by us.
We process your personal data for the fulfillment of contractual obligations, for the above purpose.
To Carry Out Marketing Activities:
We may process your personal data to carry out our marketing campaigns by sending you personalized offers and newsletters through various channels such as email/WhatsApp/SMS/RCS/push notifications, or any other channel. We shall send such marketing communications only when you have opted in or subscribed to receive the same. If you have an Ezeflight Rewards Account, you may update your marketing preferences at the Preference Centre in your account area at any time. Additionally, you (including guest users) may opt-out or unsubscribe through the options available in such marketing communications.
We may also process your personal data to carry out targeted or personalized advertisements on our websites, third-party websites, social media platforms, or any other digital marketing channels to show personalized offers and products to you. To opt out of such processing, refer to our Cookies Policy.
Please note: Opting out of receiving marketing emails shall not stop our communications sent for services availed with us.
We process your personal data on the basis of consent received, for the above purpose.
To Improve Our Products and Services:
We may analyze your personal data in order to understand you better, and develop and improve our products and services. We may also send survey links, make calls, and invite you for usability testing and interviews to receive feedback on the services availed from us. If you are a data subject from the EU/UK region and do not wish to receive survey links from our side, you can raise a data subject request for the right to object.
We process your personal data on the basis of legitimate interest, for the above purpose.
To Manage Our Loyalty Program:
We process your personal data to manage your Loyalty account with us. The processing shall be in accordance with the Loyalty terms and conditions, which can be accessed here. We shall also process your data to determine offers and provide personalized services based on your tier. Your accounts may also be profiled, and automated decisions may be made from such profiling activities.
At times, personal data may be processed to manage your flying points upon conducting transactions with our loyalty partners and affiliate members.
We process your personal data on the basis of legitimate interest and consent provided, for the above purpose.
To Manage Your Requests and Complaints:
We may process your personal data under circumstances where you have initiated contact with us for queries, or requests, or to address any grievances or feedback you may have pertaining to the services you have availed from us.
We process your personal data on the basis of consent received, for the above purpose.
Health Data:
We may process your health data only in scenarios where you have explicitly consented to receive special assistance before, during, or after the flight. We may share this information with our employees or third parties who are involved in providing the requested assistance.
In case of an emergency scenario wherein medical assistance is required, we shall process your data on the basis of vital interest.
To Manage Any Dispute, Defend Our Legal Claims, and Prevent Fraud:
We may process your personal data in order to defend our claims in court and combat fraud. Additionally, we shall process your personal data in accordance with any tax obligations and legal requirements.
We may be required to disclose your personal data in the case of legal disputes or if queries are raised by authorities to prevent, investigate, or prosecute crimes including identity fraud, terrorism, etc.
We process your personal data on the basis of Legitimate Interest for the above purpose.
Flight Planning and Management:
We may process your personal data to plan and manage our fleet efficiently, including scheduling, route optimization, and crew allocation. This helps us ensure better operations with minimal disruption to passengers while utilizing our services.
We may also process personal data to audit, monitor, and improve our internal processes for the smooth functioning of our website, application, and internal procedures.
We process your personal data on the basis of Legitimate Interest for the above purpose.
Processing Job Applications:
We shall process your personal data to handle job applications submitted by you either through our website or through third-party agents or recruitment agencies.
We process your personal data on the basis of Legitimate Interest for the above purpose.
IV. Personal Information of Children
Due to the nature of our services as an airline, we may collect travel information, which may include the personal data of persons below the age of majority (“children”) when it is required to comply with the law, or as otherwise required to provide transportation needs and services (e.g., Ezeflight may offer special discounts to children and needs to assess fare eligibility, verification at check-in, and sharing of data with another airline if a transfer is involved or for the transport of unaccompanied children).
If you are a minor, you may use our services only with the involvement of a parent or guardian. If personal data related to minors has been collected without the consent of their parents or legal guardians, they have the right to object to processing and/or request deletion of such personal data (Please refer to Section VII for more details on how to exercise these rights).
V. Who We Share Your Personal Data With
We may share this information with:
Other companies in the Ezeflight Group;
Customs, border control, security, anti-terrorism, and immigration authorities, which require by law access to booking and travel itinerary information, including Passenger Name Records for all passengers;
Our marketing or advertisement partners for sending marketing emails;
Third parties include but not limited to other airline partners, GDS partners, partners connected with our Loyalty Program, other service providers including those acting as our agents or subcontractors, such as hoteliers, insurance companies, ground handling service providers, medical assistance providers, caterers, credit card and credit reference agencies, IT and system administration service providers, data analytics & processing service providers, vendors, and our legal and other professional advisors, including lawyers, bankers, auditors, and insurers;
Third parties in connection with financing, securitization, insuring, restructuring, assignment, or other disposal of all or part of our business or assets or in relation to the defense of claims;
Official authorities, including law enforcement, governmental, and regulatory authorities, including health authorities: (a) if we believe disclosure is required by any applicable law or regulation; (b) to protect and defend our rights, or the rights or safety of third parties; or (c) where it is in our legitimate interest to cooperate and share information with such authorities;
Where you have made a travel booking, to passengers traveling under the same booking as you;
Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change occurs in our business, then the new owners may use your Personal Data in the same way as set out in this Privacy Policy.
For recruitment purposes, we may also transfer your personal data to third-party service providers such as recruitment agencies, background verification agencies, IT system providers, etc.
VI. How We Store, Retain, and Erase Your Personal Data
We will use technical and organizational measures to safeguard your Personal Data in accordance with applicable laws.
We will retain Personal Data for as long as necessary to fulfill the specified purpose for which it was collected, the legal or business purposes of Ezeflight, as described in this Privacy Policy and in line with our data retention policies, or as required by relevant laws. When erasing Personal Data, we will take commercially reasonable and technically possible measures as prescribed under applicable laws to make the Personal Data irrecoverable or irreproducible in accordance with the applicable laws.
VII. Your Data Protection Rights
You have certain rights in relation to your personal data and how we process it, depending upon the jurisdiction you are in.
You have the following rights irrespective of the jurisdiction you belong to:
Right to Access: The right to request copies of the Personal Data we hold about you at any time, or that we modify, update, or delete such data. This access includes information about the processing, such as purpose, categories of data and recipients, duration of the processing, data subjects’ rights, and appropriate safeguards in the case of third-country transfers.
Right to Rectification: The right to have your Personal Data rectified if it is inaccurate or incomplete. Depending upon the nature of the request, you may be able to update certain sets of personal data on your own.
Right to Erase: The right to request that we delete or remove your Personal Data from our systems.
Right to Withdraw Consent: The right to withdraw previously given consent to process your Personal Data.
Right to Complain to Supervisory Authorities: If you wish to make a complaint or are unhappy with the way we process your personal data, you have the right to complain to the appropriate supervisory authority of your jurisdiction. However, we would suggest first utilizing our grievance redressal mechanism or writing to the Data Protection Officer before reaching out to the supervisory authorities.
If you belong to India, you have certain additional rights. The same have been listed below:
Right to Nominate Another Person: You have the right to nominate any individual to act on your behalf in case of your death or incapacity to exercise applicable rights.
If you belong to the UK/EEA region, you have certain additional rights. The same have been listed below:
Right to Restrict Our Use of Your Personal Data: The right to limit the way in which we can use or process your Personal Data.
Right to Data Portability: The right to request that we move, copy, or transfer your Personal Data to another data controller in a machine-readable format.
Right to Object: The right to object to our use or processing of your Personal Data, including where we use it for our legitimate interests.
Please contact us at support@ezeflight.com if you wish to make a request to exercise the above rights or if you have a grievance related to the processing of your Personal Data. To help us confirm your identity and ensure that the personal data is only disclosed to authorized individuals, please provide your full name, frequent flyer number (if a loyalty member), email ID, and phone number registered with us while sending the data subject request. Please note, where required we may also request additional information before taking any actions on the requests raised by you. If you are raising a data subject request on behalf of another individual, such requests shall be accompanied by appropriate proof of identity of the requester, details of the relationship with the person on whose behalf the request is being made, and proof of authority for making such a request.
We will not charge you for exercising any rights provided above unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will inform you of the reasons why within 7 business days
VIII. The Existence of Automated Decision-Making Such as Profiling
We may engage in automatic decision-making using your Personal Data for marketing purposes in accordance with applicable laws. You have the right to object to such automatic decision-making in certain instances, depending on applicable laws. Kindly refer to Section VII to understand how to exercise your rights.
IX. Links
Our website or other services may contain links to other websites or platforms. Please be aware that we are not responsible for the privacy practices of websites not operated by us. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by our website, mobile application, or other services.
X. Transfer of Your Personal Data
(a) The Personal Data that we process may be transferred to countries other than where you are based. For example, we transfer your Personal Data to locations where some of our processors are situated. If you are based in the EU, we rely on standard data protection clauses that are approved by the European Commission for the transfer of Personal Data outside the European Economic Area.
(b) You can find out more information about these transfer mechanisms by contacting us.
XI. Security
We strive to protect your personal data and undertake all appropriate technical and organizational measures to ensure its security. We constantly review our security practices to mitigate any risk arising from unauthorized access, accidental data loss, or damage to your personal data.
Our security practices align with industry best practices, including storing your account details and personal information on secure servers and conducting regular security and privacy training for our employees to ensure they understand their responsibilities in safeguarding your information.
XII. Notification of Breach
If you suspect any misuse, loss, or unauthorized access to your Personal Data, please notify us immediately by contacting us via the contact details provided in this Privacy Policy as listed in Section XIV.
XIII. Changes to This Privacy Statement
We will post changes to this Privacy Policy and update the effective date when this Privacy Policy is revised. We may modify this policy, and all modifications will be notified to you in accordance with applicable laws. You are free to decide whether to accept a modified version of this Privacy Policy.
XIV. Privacy Contact Information
If you have any questions regarding our Privacy Policy or if you want to exercise any of your rights, you can contact our Data Protection Office at support@ezeflight.com
XV. Cookie Usage
Ezeflight uses cookies to improve your experience of using our website. Please refer to our Cookie Policy for additional details.